FAQs

Products & Services

Do you offer custom gaming PC builds?

Yes, we design fully customized PCs based on your performance needs and budget.

How long does it take to build a custom PC?

Usually 2–5 days depending on parts and complexity.

Can I choose my own components?

Yes, you can fully customize or get expert recommendations.

Do you provide warranty on custom builds?

Yes, all components come with manufacturer warranty plus our support.

Do you sell gaming laptops?

Yes, we offer high-performance laptops from top brands.

Can I upgrade my existing PC?

Yes, we handle upgrades like GPU, RAM, storage, and cooling.

What is included in a custom PC build?

Assembly, cable management, testing, and optional OS installation.

Do you build PCs for professional work?

Yes, for editing, 3D, AI/ML, and engineering workloads.

Do you provide consultation before purchase?

Yes, our experts guide you to the best setup.

Can I get a quotation before building?

Yes, we provide detailed quotes based on your needs.

Gaming Café & Experience

Do you have a gaming café?

Yes, with high-end gaming systems and simulator setups.

How can I book the gaming café?

Via phone, WhatsApp, or by visiting the store.

Do you offer hourly or package pricing?

Yes, both options are available.

Is the café suitable for beginners?

Absolutely, all skill levels are welcome.

Do you host tournaments or events?

Yes, we regularly host gaming events and competitions.

Orders, Payments & Delivery

Do you offer EMI or financing options?

Yes, EMI options are available on selected products.

Do you deliver outside Kochi?

Yes, we ship across India.

How are PCs shipped safely?

We use secure packaging to ensure safe delivery.

Can I track my order?

Yes, tracking details are provided after dispatch.

Is advance payment required?

Yes, for custom builds and certain orders.

Support & Warranty

Do you provide after-sales support?

Yes, we offer complete support after purchase.

What if a component fails?

You can claim warranty through us or the manufacturer.

Do you provide installation support?

Yes, we assist with setup and installation.

Can I get help with software issues?

Yes, basic support is available.

Do you offer maintenance services?

Yes, including cleaning and performance checks.

Peripherals & Accessories

Do you sell gaming peripherals?

Yes, keyboards, mice, headsets, and more.

Can I test peripherals before buying?

Yes, selected products are available for demo.

General

Where are you located?

We are based in Kochi, Kerala.

What makes Xattica different?

Custom builds, expert support, and a complete gaming ecosystem.

How can I contact you?

Via phone, email, or by visiting our store.